Service Desk Technician

About the role

The Service Desk Technician provides first‑level IT support to internal users, handling requests via phone, email, or on‑site visits. You will diagnose incidents, resolve simple technical issues, and ensure tickets are properly recorded and tracked.

Key responsibilities

• Deliver technical and functional support to end‑users.
• Monitor and supervise application components, ensuring performance and availability.
• Orchestrate and manage releases within the assigned scope.
• Create and maintain application documentation and operating procedures.
• Analyze performance metrics and implement improvements to enhance user experience.
• Perform technical integration of applications to reduce implementation time.
• Handle functional upgrade requests and contribute to related processes.

Required profile

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Minimum of 3 years of experience in IT support or a similar role.
• Advanced written and spoken English.
• Strong communication skills and a client‑focused attitude.

Required skills

• Experience with IT Service Management (ITSM) tools.

What we offer

• Opportunity to work for a leading European bank with a strong presence in Portugal.
• Access to professional development and training programs.
• Collaborative and inclusive work environment.