Senior UX Designer – AI‑Enabled Customer Support Platform

About the role

We are seeking a Senior UX Designer to shape the end‑to‑end experience of an AI‑enabled customer support platform used by service representatives in complex operational environments. Based in Portugal, you will translate evolving product requirements into high‑fidelity, implementation‑ready designs that guide engineering and product delivery.

Key responsibilities

• Convert product requirements into scalable UX solutions, focusing on usability, consistency, and implementation readiness.
• Design high‑fidelity interfaces, prototypes, and documentation in Figma for enterprise‑grade support tools.
• Define and refine complete user journeys, including workflows, interaction patterns, edge cases, and system states.
• Collaborate with product, engineering, content, and business teams to produce structured design solutions.
• Document design decisions, screen behaviors, and interaction logic to support accurate implementation.
• Contribute to and work within established design systems to ensure consistency and scalability.
• Iterate designs based on feedback, technical constraints, and usability testing.
• Support Agile delivery cycles by participating in reviews, refinement sessions, and ongoing design adjustments.
• Embed accessibility and human‑centered design principles across all experiences.

Required profile

• 3‑5+ years of UX or product design experience in complex, enterprise‑level environments.
• Proven ability to deliver production‑ready, high‑fidelity design assets.
• Strong collaboration and communication skills across cross‑functional teams.

Required skills

• Advanced proficiency in Figma (components, auto‑layout, responsive design, variants, prototyping).
• Experience designing complex workflows and enterprise tools.
• Ability to work within and extend design systems.
• Knowledge of multi‑state interface design (error, loading, edge cases).