Senior Program Manager, Chief of Staff Office

About the role

Feedzai is seeking a Senior Program Manager to lead the operational heartbeat of the Chief of Staff Office within its Operations team. The role focuses on driving program execution, business continuity, and data‑driven insights to support senior leadership.

Key responsibilities

• Own end‑to‑end management of Ops Townhalls, team offsites and the Ops People Program.
• Lead the Business Continuity Program, ensuring day‑to‑day readiness and continuous improvement.
• Synthesize and analyze internal data to produce executive summaries for the CoS and SVP of Operations.
• Lead high‑priority, cross‑functional special projects, providing structure to ambiguous challenges.
• Support Extended Leadership Team All‑Hands and rollout of leadership community initiatives.
• Identify and integrate AI tools to automate repetitive tasks and improve departmental productivity.

Required profile

• 5–7 years of experience in management consulting, strategic project management, or a CoS office role in a high‑growth tech environment.
• Master’s degree in Engineering, Management, Economics or a related technical field.
• Strong hands‑on data synthesis and research experience, with the ability to translate numbers into executive narratives.
• Logical thinker capable of structuring ambiguous, high‑stakes challenges.
• Excellent project‑management skills focused on process design and continuous improvement.
• Interest or experience using Generative AI to boost productivity.
• Proven ability to handle sensitive and confidential information with discretion.
• Exceptional communication and presentation skills in English.

Required skills

• Generative AI tools
• Data synthesis and analysis