Senior Business Travel Consultant – French Speaking – Remote

About the role

Perk is looking for an experienced Senior Business Travel Consultant who speaks French to provide a seven‑star, personalised service to senior leaders and high‑value corporate clients. The role is fully remote and focuses on managing complex, time‑critical itineraries while maintaining high customer satisfaction.

Key responsibilities

• End‑to‑end management of executive and VIP travel, including air, hotel, ground transport and bespoke requests.
• Provide expert recommendations that align with traveller preferences, company policy and duty‑of‑care.
• Handle urgent, high‑impact travel disruptions with speed, empathy and precision.
• Manage multiple communication channels (phone, chat, email) in a fast‑paced executive care environment.
• Balance premium service delivery with operational KPIs such as productivity, handle time and SLA adherence.

Required profile

• Proven experience delivering high‑touch, premium customer service in executive travel, hospitality, aviation or luxury brands.
• Strong understanding of contact‑centre performance metrics, including productivity, efficiency and CSAT.
• Excellent communication skills with a polished, confident and discreet style.
• Ability to remain calm, decisive and solutions‑focused in high‑pressure situations.

Required skills

• Amadeus (GDS)
• Sabre (GDS)
• Galileo (GDS)