Resource Manager - Patient Centered Solutions Team

About the role

IQVIA is looking for a Resource Manager for its Patient Centered Solutions (PCS) team, which generates data so that the patient voice is included in the development and commercialization of medications and other drug and non-drug interventions. The team serves mainly life science and pharmaceutical clients and designs scientifically rigorous research. The role suits someone with high emotional intelligence and excellent communication skills who can manage conflicting priorities, influence senior stakeholders and make autonomous decisions in a fast-paced, urgent environment.

Key responsibilities

• Maintain resource management data integrity in the time management/CRM system used for resource and project management decisions.
• Build reports and dashboards giving teams insight into resource allocation, compliance, utilization and other key metrics.
• Take part in staffing and team calls.
• Work with global resource management colleagues to deploy staff across delivery teams while supporting individual development goals.
• Partner with principals and senior leaders to plan future resourcing needs and monitor and communicate current and upcoming delivery capacity.
• Identify capability gaps and give input into hiring plans.
• Support the resourcing of client projects, business development activities, thought leadership initiatives and internal programs.

Required profile

• Bachelor's degree or equivalent experience.
• Previous experience in resource management and/or a professional services environment.
• Strong problem-solving skills, attention to detail and a proactive, self-starting approach.
• Excellent written and verbal communication, stakeholder management and relationship-building.
• Ability to analyze information from multiple sources and make data-driven decisions.

Required skills

• Strong Microsoft Office skills, particularly Excel.
• Experience with Smartsheet and PSA (Professional Services Automation) tools is advantageous.