Remote French-English Customer Support Representative

About the role

Join a global, fully remote team as a French‑English Customer Support Representative. You will be the first point of contact for customers, helping them solve technical or order‑related issues through chat, email, and phone while delivering a friendly, solution‑focused experience.

Key responsibilities

• Respond to customer inquiries in French and English via multiple channels.
• Provide step‑by‑step guidance to resolve technical, e‑commerce, and order issues.
• Maintain accurate records of each interaction in the CRM system.
• Share feedback and insights to help improve products and processes.
• Collaborate with a supportive remote team to ensure consistent service quality.

Required profile

• At least 1 year of remote or online customer service experience.
• Fluent written and spoken French and English.
• Calm, solution‑oriented attitude under pressure.
• Familiarity with e‑commerce environments and CRM concepts.

Required skills

• Experience with Gorgias, Zendesk, or Shopify (or similar support tools).

What we offer

• Fully remote work from anywhere.
• Competitive pay with regular reviews and performance bonuses.
• Paid time off and a monthly health stipend.
• A collaborative culture that values growth and respect.