Program Support Assistant

About the role

The Program Support Assistant provides essential administrative and program‑level support to the Central, Area, and Regional Offices. Working within the Department of Veterans Affairs, the incumbent ensures accurate processing of reports, correspondence, and records while serving as a key liaison for equipment and service requests.

Key responsibilities

• Prepare, assemble, and correlate information for surveys and one‑time reports required by various offices.
• Process incoming and outgoing correspondence, reports, memoranda, and other written communications.
• Review, analyze, and route materials to appropriate sections, editing documents and composing letters as needed.
• Maintain the official station control log for circulars, bulletins, and memoranda, assigning numbers and dates.
• Update and revise controlled publications, preparing justification documents for field station issues.
• Maintain confidential employee records, including performance, disciplinary actions, and awards.
• Act as a purchase card holder, securing the card, identifying correct accounting strings, and reconciling statements.
• Serve as the principal timekeeper for the division and support PIV card issuance processes.
• Screen telephone calls and receive visitors, directing inquiries to the appropriate senior staff.

Required profile

• Strong attention to detail and ability to handle confidential information.
• Experience with government‑wide purchase card and budgeting procedures.
• Familiarity with time‑keeping and PIV card issuance processes.
• Effective communication skills for liaising with customers and internal staff.
• Ability to edit and format official publications according to established standards.

Required skills