Passenger Service Agent

About the role

The Passenger Service Agent ensures smooth and safe handling of passengers at the airport, supporting flight operations and providing high‑quality customer service throughout the travel journey.

Key responsibilities

• Assist passengers with check‑in, boarding, and baggage procedures.
• Provide information and guidance on flight schedules, gate changes, and airport services.
• Coordinate with airline and ground‑handling teams to resolve issues quickly.
• Maintain accurate records of passenger interactions and incidents.
• Work shift patterns, including weekends and holidays, to match flight operation days.

Required profile

• Valid Portuguese residence permit allowing employment for at least one year.
• Ability to work five days a week on a shift basis.
• Strong communication skills in English; additional languages are a plus.
• Customer‑focused attitude and ability to handle stressful situations.

Required skills

What we offer

• One‑year fixed‑term contract with the possibility of permanent employment after review.
• Shift work schedule aligned with flight operations.
• Opportunity to work in a dynamic airport environment.