Order Management Specialist

About the role

Bose Corporation is seeking an Order Management Specialist to join its Global B2C Order Management Team. You will handle high‑volume consumer orders across the Americas, Europe, and ANZ, ensuring accuracy, efficiency, and an exceptional customer experience.

Key responsibilities

• Review, release, and process external and internal direct‑to‑consumer orders.
• Manage logistics, credit refunds, reconciliation, fraud review, and inventory coordination.
• Provide data analysis on customer KPIs and support continuous‑improvement initiatives.
• Leverage system solutions to automate standard processes and reduce order‑handling costs.
• Maintain service‑level targets, communicate risks, and contribute to mitigation plans.
• Collaborate with cross‑functional teams to drive efficiency and accuracy.

Required profile

• Bachelor’s degree in Business, Finance, Operations, Supply Chain, or equivalent experience.
• 2+ years of experience in order management or related functions.
• Strong analytical abilities and attention to detail.
• Ability to manage multiple priorities and meet deadlines.
• Knowledge of supply‑chain, distribution, and sales processes.

Required skills

• Experience with SAP.
• Familiarity with CRM systems.
• Understanding of EDI and related enterprise software.