Operations Manager

About the role

Inspired Education is a global group of premium private schools with 125 schools across 28 countries. The Operations Manager is a member of the Senior Leadership Team, reporting directly to the Executive Head and with a dotted line to the Regional Operations Director. The role is the operational and financial custodian of the campus.

Key responsibilities

• Operational expenditure oversight: monitor Opex across cost centers, ensure they stay within approved budgets, intervene on overspend risks and coordinate in-year budget reallocations with the Executive Head, and control small and maintenance Capex budgets.
• Maintenance: supervise the maintenance team, develop termly, annual, preventive and corrective maintenance plans, manage maintenance tickets and ensure infrastructure reliability; aesthetic changes need Capex Team approval.
• Procurement: enforce procurement policies and approval thresholds, coordinate goods arrival and confirmations, oversee periodic and weekly supermarket/pharmacy purchases, and validate purchase requests against invoices.
• Security and safety: define security procedures and entry/exit protocols, organize emergency response and fire, earthquake and evacuation drills, and manage the security team (insourced or outsourced).
• Campus and business continuity: respond to critical incidents such as burst pipes or electrical failures, keep boarding environments running smoothly, and maintain cleanliness and tidiness; support school events with the academic teams.
• Other income: if assigned by the Head of School, manage non-tuition revenue streams such as extracurriculars, trips and transport, and report monthly charges to Finance.
• Team leadership: lead recruitment, workforce planning and training, run annual evaluations and disciplinary matters, and oversee shift planning and duty allocation.

Required profile

• At least 5 years in operations management, facilities management or corporate services, preferably in education, premium hospitality or a complex multi-stakeholder organization.
• Experience as an SLT member or managing a large, diverse operational department.
• Experience in a matrix organization is highly desirable.
• Bachelor's degree in Business Administration, Engineering, Facilities Management, Hospitality or a related field preferred.
• Fluent English (and the local language if applicable).

Required skills

• Health and safety certification such as NEBOSH or IOSH, or equivalent local certification.
• Familiarity with centralized ERP systems, digital procurement platforms and automated approval workflows.
• Negotiation skills for managing external SLAs for outsourced security, catering or cleaning.