Operations & Client Experience Coordinator

About the role

Brightman Group is seeking an organized and proactive Operations & Client Experience Coordinator to support its boutique luxury real‑estate business in Portugal. You will act as a central hub for property listings, client interactions, and internal processes, ensuring smooth daily operations and an exceptional experience for consultants and clients alike.

Key responsibilities

• Coordinate property listings, contracts and related documentation from initiation to completion.
• Manage DocuSign workflows, CRM (EGO), OneDrive and other internal systems.
• Arrange photography, virtual tours and new property launches.
• Support consultants with day‑to‑day operations, onboarding and referral management.
• Handle KYC, compliance documentation, and partnership agreements.
• Welcome clients, manage calls, emails and enquiries, and ensure timely follow‑up.
• Oversee office operations, suppliers and facilities.
• Identify and implement process improvements across the team.

Required profile

• Highly organized with strong attention to detail.
• Ability to juggle multiple priorities in a fast‑paced environment.
• Proactive, resourceful and takes ownership of tasks.
• Quick learner of new technologies and systems.
• Excellent interpersonal skills with a service‑oriented mindset.
• Fluent in Portuguese and English; additional languages are a plus.
• Experience in administration, operations, hospitality, executive support or real‑estate.

Required skills

• DocuSign
• CRM (EGO)
• OneDrive

What we offer

• Opportunity to make a real impact in a fast‑growing boutique real‑estate firm.
• Professional development and growth within an international team.
• Supportive work environment that values collaboration and initiative.