Manager – Shared Services (Projects & Change Management)

About the role

FedEx is seeking a Manager for Shared Services to lead regional advisory and governance initiatives. You will oversee a team of professionals and subject‑matter experts, driving process improvement, project delivery, and change management across the organization.

Key responsibilities

• Provide strategic advice and guidance at the regional level.
• Manage and develop a team focused on process improvement, project management, and global process governance.
• Collaborate extensively with global counterparts to align initiatives.
• Interface with senior management to communicate progress and outcomes.
• Ensure consistent application of best practices across shared services.

Required profile

• Strong influencing and persuasion abilities.
• Excellent interpersonal and communication skills.
• Proven experience in process design and improvement.
• Effective problem‑solving and decision‑making capabilities.
• Demonstrated project and change management expertise.
• Commitment to employee and team development.

Required skills

What we offer

• Attractive compensation package.
• Comprehensive onboarding and on‑the‑job learning opportunities.
• Extensive learning resources and tuition assistance for permanent contracts.
• Employee Assistance Program for you and your family.
• Reduced‑rate FedEx shipping for employees.
• Clear career progression within a globally recognized brand.