Logistics Specialist – Domestic Operations

About the role

Eagle Logistics Systems is seeking an energetic Logistics Specialist to join its San Juan operations team. You will be the primary point of contact for multiple accounts, handling import/export and ocean‑freight activities while delivering top‑tier customer service.

Key responsibilities

• Provide exceptional customer service and build relationships with new and existing clients.
• Manage all booking inquiries, creating and maintaining files with purchase orders, container details, sail dates, and temperature requirements.
• Coordinate booking requests with steamship lines via various communication channels.
• Plan, verify, and report on on‑site inventory, delivering daily inventory and appointment schedules to customers.
• Track product discrepancies (damage, shortage, overage) and keep customers informed.
• Prepare loading plans based on customer instructions, weight, and cube limits.
• Supply final loading manifests and submit bills of lading to steamship lines.
• Confirm sailing dates, update systems, and notify customers of any changes.
• Investigate service failures, manage complaints, and ensure corrective actions are implemented.
• Assist with claim processes in a timely manner.

Required profile

• Strong attention to detail and ability to complete tasks accurately.
• Effective customer‑service mindset with clear verbal and written communication.
• Self‑starter who can plan, organize, prioritize and meet deadlines independently.

Required skills