Junior Support Agent (French)

About the role

Emotion Mobility is seeking a proactive Junior Support Agent who is fluent in French to join its fast‑growing SaaS team. You will be the first point of contact for Rentway users, helping them resolve technical issues and maximise the value of the platform.

Key responsibilities

• Assist customers with issues reported through the Rentway platform.
• Investigate and support technical problems related to databases, APIs and web services, using basic SQL Server knowledge.
• Clarify processes, validate workflows and guide system adjustments.
• Provide remote assistance via tools such as AnyDesk.
• Communicate with customers through Jira tickets, email and phone.

Required profile

• Professional proficiency in English and French (minimum B2).
• Strong analytical mindset and attention to detail.
• Proactive, reliable and solution‑oriented attitude.
• Ability to adapt to changing priorities and deadlines.

Required skills

• Knowledge of IIS (Internet Information Services).
• Experience with SQL Server for data storage and retrieval.
• Familiarity with Windows Task Scheduler.
• Experience using Jira for ticket management.
• Proficiency in Microsoft Office tools.
• Comfort with remote access tools such as AnyDesk.

What we offer

• Competitive salary with a permanent full‑time contract.
• Work‑life balance, including Friday afternoons off.
• Birthday off, flexible wellbeing benefits, and private healthcare for you and your children.
• Referral bonus program and two paid days per year for volunteering.