Junior IT Support (Hybrid – Lisbon)

About the role

KCS IT is seeking a motivated Junior IT Support professional to join its hybrid team in Lisbon. You will work with a diverse set of clients, providing first‑line technical assistance while developing your skills in a supportive, inclusive environment.

Key responsibilities

• Provide first‑line IT support to internal users and client organisations.
• Diagnose and resolve hardware and software issues.
• Assist with Windows operating systems, Microsoft 365 and Active Directory tasks.
• Perform basic network troubleshooting (TCP/IP, DNS, DHCP).
• Document incidents and follow up with users to ensure resolution.

Required profile

• Bachelor’s degree in Computer Science, Information Technology, Information Systems or a related field.
• Approximately one year of experience in an IT Support, Help Desk or Service Desk role.
• Strong problem‑solving and communication abilities.
• Customer‑oriented mindset and willingness to learn.
• Fluency in English (mandatory).

Required skills

• Windows operating systems.
• Microsoft 365.
• Active Directory.
• Basic networking (TCP/IP, DNS, DHCP).
• Hardware troubleshooting.

What we offer

• Personalised career development aligned with short‑ and long‑term goals.
• Free training and certification programmes in technology, languages and business.
• Opportunities to work on international projects, including in the Benelux region.
• Flexible work modes – hybrid, fully remote or onsite depending on the project.
• Well‑being benefits such as free nutrition, psychologist, medical appointments, yoga and personal training sessions (remote).