IT Workplace & Support Analyst

About the role

IRIUM is looking for an IT Workplace & Support Analyst to manage workplace IT services, provide VIP and executive support, and oversee collaboration and meeting‑room solutions. The role is hybrid, based in Lisbon, and requires delivering a seamless user experience in fast‑paced, mission‑critical environments.

Key responsibilities

• Lead workplace IT and meeting‑room collaboration support.
• Deliver top‑tier VIP/executive support with a focus on user experience.
• Coordinate with suppliers and technical teams to resolve issues quickly.
• Prioritise tasks effectively in high‑demand, mission‑critical situations.
• Communicate clearly, anticipate problems and propose proactive solutions.

Required profile

• 2–5 years of operational IT support experience, including exposure to end users and critical systems.
• Hands‑on experience in advanced support, supplier coordination and workplace/collaboration solutions.
• Strong user‑focus and dedication to service quality.
• Experience supporting executives or VIP users.
• Ability to coordinate with multiple stakeholders and technical teams.
• Excellent organisational, communication and problem‑solving skills.
• Fluency in Portuguese and English.

Required skills

• No specific technical tools listed in the posting.

What we offer

• Opportunities for professional development in an innovative, growing company.
• Compensation aligned with experience and performance.
• Flexible pay options and medical insurance as a social benefit.
• Unlimited access to technological training.