IT Field Support Analyst

About the role

TechnipFMC is seeking an IT Field Support Analyst to provide high‑value technical assistance to end‑users and VIPs across its Portuguese locations. The role focuses on maintaining service levels, managing hardware assets, and supporting the local business through effective troubleshooting and documentation.

Key responsibilities

• Install, configure, and maintain PCs, printers, scanners, mobility devices and other end‑user equipment.
• Respond to emails, service tickets and dispatched requests, providing hardware and software support.
• Act as “smart hands” for servers, storage, backup, and network equipment.
• Serve as the primary point of contact for IDS‑related IT support tasks across local and regional sites.
• Produce and maintain standard documentation for global DSS processes.
• Manage TechnipFMC’s hardware and mobile phone inventory in Portugal.

Required profile

• Associate degree in an IT‑related field or at least 2 years of relevant experience.
• Strong organizational skills and ability to produce clear standard documents.
• Excellent written and spoken English.
• Experience working in an operational environment interacting with infrastructure, applications, and senior management.

Required skills

• Computer imaging technologies
• Microsoft Windows 10 & Windows 11
• Microsoft Office 365
• Advanced Excel
• ServiceNow (or similar ticketing system)
• Remote support tools
• Basic networking protocols and troubleshooting
• ITIL processes (incident, change, problem management)