International Danish-Speaking Customer Support Specialist

About the role

Workster Jobs is seeking fluent Danish speakers to join its international customer support team in Lisbon. You will assist a global brand’s customers through phone, email and chat, providing fast, professional solutions in a multicultural environment.

Key responsibilities

• Handle Danish‑language customer inquiries via phone, email and live chat.
• Answer product‑related questions, process orders and resolve general issues.
• Manage complaints and deliver appropriate solutions within defined deadlines.
• Collaborate with internal departments to close ongoing cases.
• Maintain accurate records in internal systems and keep customer data up‑to‑date.
• Ensure clear, courteous communication at all times.

Required profile

• Native or fluent Danish (C1‑C2 level).
• Good command of English.
• Previous experience in customer service is a plus.
• Strong communication and interpersonal abilities.
• Customer‑oriented mindset with problem‑solving skills.
• Ability to thrive in a fast‑paced environment.
• Team player with a proactive attitude.

Required skills

• Proficiency with standard office software (email, chat platforms, CRM basics).
• Ability to multitask across multiple communication channels.

What we offer

• Monday‑Friday schedule (08:00‑18:00) with weekends off.
• Hybrid working model after a 3‑month onsite onboarding period.
• Competitive salary and additional benefits.
• Paid training and structured onboarding.
• Modern office in Lisbon and an international, multicultural team.
• Career development and growth opportunities with full recruitment support.