Head of Delivery Excellence

About the role

Critical Software is seeking a hands‑on, forward‑thinking Head of Delivery Excellence to transform how we deliver complex, mission‑critical projects at scale. Reporting to the COO, you will shape the systems, tools, and practices that enable faster, more predictable, and higher‑quality delivery across multiple markets and geographies.

Key responsibilities

• Design and evolve end‑to‑end delivery processes, from planning and execution to risk management and forecasting.
• Drive adoption of modern tools and platforms that improve visibility, coordination, and decision‑making.
• Explore and implement AI solutions to support planning, forecasting, risk detection, and operational insights.
• Turn data into actionable insights and help teams act on delivery performance metrics.
• Support the development of project managers and technical leaders, fostering ownership and execution capabilities.
• Build an internal community focused on continuous improvement and scale best practices across markets.

Required profile

• 10+ years of experience in delivery, operations, or program leadership within complex, mission‑critical environments.
• Proven ability to make autonomous decisions, simplify processes, and drive results without adding unnecessary bureaucracy.
• Strong communication skills with clarity, honesty, and urgency.
• Passion for leveraging AI as a transformative force in delivery.

Required skills

• Experience with modern delivery tools and platforms (e.g., project management software, data analytics tools).
• Knowledge of AI concepts and their application to project delivery.