Guest Services Officer

About the role

The Guest Services Officer provides friendly, passionate, and committed support to guests onboard, ensuring a high level of satisfaction throughout their stay. This role requires active listening, problem‑solving, and a sense of humor to create memorable experiences.

Key responsibilities

• Listen to guest concerns, provide assistance, and resolve issues promptly.
• Handle cash transactions, understand US currency and exchange rates, and maintain accurate records.
• Operate basic office equipment such as telephones, computers, and copy machines.
• Communicate tactfully with guests, department heads, and shipboard staff to negotiate resolutions.
• Maintain organized documentation and follow written procedures.

Required profile

• Minimum one year of experience in a customer‑contact role within the hotel or related hospitality industry.
• Strong guest‑satisfaction orientation, excellent communication, and decision‑making abilities.
• High school diploma or equivalent preferred.
• Willingness to work onboard for a 5‑6 month period.
• Fluent spoken and written English; additional language skills (e.g., Spanish, French, German, Italian, Portuguese, Chinese, Japanese, Korean, Swedish, Norwegian, Danish) are essential.

Required skills

• Cash handling and knowledge of US currency and exchange rates.
• Operation of office equipment (telephone, computer, copier).