Guest Relations Specialist – Luxury Hospitality

About the role

We are seeking a Guest Relations professional to be the first point of contact for discerning guests at JNcQUOI Avenida, a flagship luxury venue on Lisbon’s iconic avenue. The role blends genuine warmth with a polished presence, ensuring every arrival and stay is seamless and memorable.

Key responsibilities

• Welcome guests, manage check‑in/check‑out and maintain an elegant front‑desk environment.
• Anticipate and fulfill guest needs through proactive solutions and personalized recommendations.
• Design bespoke city itineraries, exclusive reservations and unique experiences that showcase the best of Lisbon.
• Maintain an organized lounge area reflecting the brand’s commitment to luxury.
• Deliver calm, attentive service in a fast‑paced, high‑end setting.

Required profile

• Proven experience in high‑end guest services or front‑office operations, preferably within luxury hotels.
• Deep understanding of five‑star hospitality standards and a passion for creating exceptional guest journeys.
• Professional demeanor with top‑tier grooming and an effortlessly charming attitude.
• Fluency in English; French or Portuguese is a strong advantage.

Required skills

• Fluency in English.
• Strong communication and interpersonal abilities.

What we offer

• Opportunity to work in an iconic venue at the forefront of Lisbon’s luxury scene.
• A cultured, supportive team with high standards and clear growth pathways within the JNcQUOI Group.
• Competitive salary, tips and transparent career progression.
• A daily environment where tradition meets excellence, fostering creativity and passion.