Global Compliance Inquiry Services and Transformation Lead

About the role

Bosch is looking for a Global Compliance Inquiry Services and Transformation Lead in Lisbon. You will establish and scale Compliance Inquiry Services as a strategic global delivery capability within Bosch's global Compliance organization, driving the move from decentralized inquiry handling to a scalable, globally governed service model that combines expert services with AI-enabled solutions.

Key responsibilities

• Lead the establishment and global scale-up of Compliance Inquiry Services and integrate the Lisbon-based team into the global operating model.
• Drive organizational transformation, service innovation and operational excellence across regions.
• Develop manual and AI-enabled inquiry processing while ensuring compliance, service quality and sustainable growth.
• Serve as disciplinary manager for the Lisbon-based team and lead workforce planning, performance management, employee development and talent management.
• Build and scale new teams and capabilities, and lay the foundation for the future expansion of Governance Operations.
• Manage senior stakeholders and align global functional objectives with local organizational and people requirements.

Required profile

• Master's degree in Law, Business Law, Legal Studies or a comparable legal discipline.
• Several years of experience in global service management, operating model design or organizational transformation.
• Proven track record building, scaling and governing business-critical service capabilities internationally, and leading cross-functional transformation and new team integration.
• Experience leading international teams, including workforce planning, performance management and talent management.
• Fluent English is mandatory.

Required skills

• Advantageous: additional training in Compliance, Governance, Global Service Delivery, Operating Model Design, Digital Transformation, Leadership or Organizational Development.
• Advantageous: experience with AI-enabled service models and digital transformation.
• Knowledge of compliance advisory, governance, case and matter management, shared services and global service delivery.
• People leadership, organizational development, workforce planning and talent development.

What we offer

• Flexible work conditions and a hybrid work system.
• Health insurance and an on-site general clinic.
• Training opportunities and certifications, and career progression.
• Discounts through Bosch partnerships, sports and health activities, good transport access, free parking and a canteen.