Front Office Manager – Hotel Reception Operations

About the role

The Pestana Vila Sol Hotel is looking for an experienced Front Office Manager to lead its reception team. You will be responsible for ensuring smooth daily operations, delivering exceptional guest experiences, and supporting the overall performance of the hotel.

Key responsibilities

• Implement front desk objectives, procedures and service standards.
• Recruit, train, schedule and supervise front office staff.
• Handle guest inquiries, complaints and special requests with professionalism.
• Maintain a clean, organized reception area and ensure all equipment and supplies are functional.
• Manage front desk budgets, records, contracts and reporting.
• Oversee bookings, appointments, phone calls and email communications.
• Conduct performance reviews and provide feedback to team members.
• Prepare regular reports for the General Manager.

Required profile

• Bachelor’s degree in Hospitality Management or a related field.
• Minimum 3 years of experience as a Front Desk Manager or in a comparable role.
• Strong understanding of hospitality procedures and best practices.
• Excellent written and verbal communication skills.
• Proven leadership, organizational and time‑management abilities.

Required skills

• Proficiency with Opera hotel property management software.