French‑Speaking IT Support Specialist – Service Desk

About the role

Inetum is seeking a French‑speaking IT Support Specialist to join its multilingual Service Desk. You will be the first point of contact for end‑users across an international environment, handling incidents and service requests while ensuring high customer satisfaction.

Key responsibilities

• Receive and process support requests via phone, ticketing system, and chat.
• Log, categorize, prioritize, and track incidents and service requests.
• Perform initial diagnosis and resolve common IT issues.
• Escalate complex incidents to appropriate support teams.
• Follow up on open tickets and keep users informed of progress.
• Maintain accurate documentation of troubleshooting activities and resolutions.
• Contribute to knowledge‑base updates and process improvements.

Required profile

• Minimum 1–2 years of experience in a Helpdesk, Service Desk, Customer Support, or Technical Support role.
• Fluent French (mandatory) with strong communication and customer‑service skills.
• Ability to work in a fast‑paced, multicultural environment.
• Attention to detail, problem‑solving mindset, and proactive team attitude.

Required skills

• Experience with ticketing tools such as Jira, ServiceNow, Remedy, or similar.
• Knowledge of Microsoft 365 applications and Windows environments.
• Basic understanding of IT Service Management (ITSM) processes.
• Familiarity with remote support tools and user account management.
• Nice‑to‑have: ITIL Foundation certification, experience with Genesys, Jira Service Management, Confluence, and additional language skills (Spanish, Portuguese, English).

What we offer

• International and multicultural work environment.
• Professional development opportunities and ongoing training.
• Career growth within a leading European digital services company.