French Technical Support Specialist – Lisbon

About the role

Join Atlean World in vibrant Lisbon as a French Technical Support Specialist. You will become the go‑to expert for a global social networking brand, helping French‑speaking customers resolve issues and enjoy a seamless product experience.

Key responsibilities

• Provide troubleshooting assistance via email, chat, and phone for French‑speaking users.
• Develop deep product knowledge to become a subject‑matter expert.
• Maintain a positive, customer‑focused attitude in all interactions.
• Specialize in a specific brand within the company’s portfolio.

Required profile

• Fluent in French with solid English communication skills.
• Tech‑curious and eager to stay up‑to‑date with the latest innovations.
• Customer‑oriented with prior experience in technical support (strong advantage).
• Excellent written and verbal communication abilities.
• Empathetic and passionate about helping others.

Required skills

What we offer

• 12‑month renewable contract with fast‑track career development.
• Relocation package including flight, airport pick‑up, and shared accommodation.
• Private health insurance after six months.
• Meal vouchers, two extra salaries, and complimentary Portuguese lessons.
• Access to sports activities, beach barbecues, surf lessons, and cultural events.