French-Speaking Customer Support Specialist (Voice & Chat)

About the role

We are looking for a bilingual French‑English Customer Support Specialist to join our fully remote team. You will be the first point of contact for French‑speaking customers, providing assistance via phone, live chat and email.

Key responsibilities

• Deliver high‑quality support in French and English through voice and chat channels.
• Troubleshoot customer issues and provide effective, customer‑first resolutions.
• Build strong relationships with customers through clear, empathetic communication.
• Collaborate with teammates to ensure consistent service quality.
• Provide feedback on tools and processes to drive continuous improvement.

Required profile

• At least 1 year of remote or online customer service experience.
• Fluent in French and English, both written and spoken.
• Calm and solution‑focused under pressure.
• Familiarity with e‑commerce and CRM systems is a plus.

Required skills

• Experience with support platforms such as Gorgias, Zendesk or Shopify.

What we offer

• Competitive salary with annual reviews.
• Paid time off and monthly health stipend.
• Performance‑based bonuses.
• Fully remote, permanent position.