French-Speaking Customer Support Specialist (Remote)

About the role

We are looking for a bilingual French‑English Customer Support Specialist to join our fully remote team. You will be the first point of contact for French‑speaking customers, handling inbound calls, live chat, and email while delivering friendly, efficient service.

Key responsibilities

• Provide top‑tier support in French and English via voice and chat channels.
• Troubleshoot customer issues and offer effective, solution‑focused resolutions.
• Build strong relationships through clear, empathetic communication.
• Collaborate with teammates to maintain consistent, high‑quality service.
• Gather and relay customer feedback to improve tools and processes.

Required profile

• At least 1 year of remote or online experience in customer service.
• Fluent in both French and English, written and verbal.
• Calm and solution‑oriented under pressure.
• Familiarity with e‑commerce and CRM environments is a plus.

Required skills

• Experience with Gorgias, Zendesk, Shopify, or similar support tools.
• Knowledge of CRM systems.

What we offer

• Competitive pay with annual reviews.
• Paid time off for rest and personal needs.
• Monthly health stipend.
• Performance‑based bonuses.
• Permanent fully remote work arrangement.