French-Speaking Customer Support Specialist

About the role

We are looking for a French‑speaking Customer Support Specialist to join our fully remote team. In this role you will be the first point of contact for French‑language customers, providing assistance via phone, live chat and email while ensuring a friendly and efficient experience.

Key responsibilities

• Deliver high‑quality support in French and English through voice calls, chat and email.
• Troubleshoot customer issues and provide effective, customer‑first resolutions.
• Build strong relationships with customers through clear, empathetic communication.
• Collaborate with teammates to maintain consistent service standards.
• Gather and relay customer feedback to improve tools and processes.

Required profile

• At least 1 year of remote or online experience in customer service.
• Fluent in both French and English, written and spoken.
• Excellent communication skills and calm under pressure.
• Familiarity with e‑commerce and CRM environments is a plus.

Required skills

• Experience with Gorgias, Zendesk, Shopify or similar support platforms.

What we offer

• Competitive salary with annual reviews.
• Paid time off and a monthly health stipend.
• Performance‑based bonuses.
• Fully remote, permanent work‑from‑home arrangement.