French-Speaking Customer Support Specialist

About the role

We are looking for a bilingual French‑English Customer Support Specialist to join our fast‑paced, remote‑first team. You will be the first point of contact for French‑speaking customers, providing assistance via phone, live chat, and email while delivering a friendly and professional experience.

Key responsibilities

• Provide top‑tier support in French and English through voice and chat channels.
• Troubleshoot customer issues and deliver effective, customer‑first resolutions.
• Build strong relationships with customers through clear, empathetic communication.
• Collaborate with teammates to ensure consistent, high‑quality service.
• Gather and relay customer feedback to improve tools and processes.

Required profile

• At least 1 year of remote or online experience in customer service or a similar role.
• Fluent in both French and English, with excellent written and verbal communication skills.
• Calm, solution‑focused attitude under pressure.
• Familiarity with e‑commerce and CRM systems is a plus.

Required skills

• Experience with Gorgias, Zendesk, Shopify, or similar support tools.
• Basic knowledge of CRM platforms.

What we offer

• Competitive pay with annual reviews.
• Paid time off for rest and personal time.
• Monthly health stipend.
• Performance‑based bonuses.
• Fully remote, permanent work‑from‑home setup.