French-English Customer Support Associate

About the role

We are looking for a bilingual French‑English Customer Support Associate to join our global team. You will interact with customers from Spanish‑speaking regions via voice calls and live chat, delivering professional, clear, and friendly assistance.

Key responsibilities

• Provide timely, accurate support in French and English through calls and chat.
• Troubleshoot customer issues and guide them step‑by‑step to resolution.
• Log all interactions precisely in our ticketing system.
• Identify recurring trends and share feedback to improve processes.
• Collaborate with teammates to stay aligned on priorities.
• Represent the brand with professionalism, patience, and empathy.

Required profile

• At least 1 year of remote or online experience in customer service or a similar role.
• Fluent written and spoken French and English.
• Excellent communication skills and a calm, solution‑focused attitude under pressure.
• Ability to work from a quiet, dedicated workspace with a stable high‑speed internet connection.

Required skills

• Experience with Gorgias, Zendesk, Shopify, or similar customer‑support tools (preferred).
• Familiarity with e‑commerce platforms and CRM systems (preferred).

What we offer

• Permanent remote work – work from anywhere.
• Competitive salary with annual reviews.
• Paid time off and monthly health stipend.
• Performance bonuses based on KPIs.
• A culture that values growth, accountability, and human connection.