Entry-Level IT Support Engineer (Remote, Portugal)

About the role

KCS IT is seeking an enthusiastic Entry-Level IT Support Engineer to join its remote team in Portugal. You will provide first‑line technical assistance to a variety of clients, helping them resolve issues quickly and professionally.

Key responsibilities

• Respond to incoming support tickets and inquiries via phone, email, or chat.
• Troubleshoot hardware, software, and operating system problems.
• Document solutions and maintain knowledge‑base articles.
• Escalate complex issues to senior engineers when necessary.
• Collaborate with team members to improve support processes.

Required profile

• Fluent French (mandatory) and good English communication skills.
• Currently residing in Portugal.
• Strong interest in technology and a proactive, customer‑oriented mindset.
• Ability to work independently and as part of a remote team.
• Educational background in Information Technology, Computer Science, or a related field is a plus.

Required skills

• Basic knowledge of computers and operating systems.
• Familiarity with common software applications.
• Understanding of IT support fundamentals.

What we offer

• Personalized career development and training programs.
• Opportunities to work on international projects, including in the Benelux region.
• Flexible remote work arrangement.
• Well‑being benefits such as nutrition, psychology, and yoga sessions.