English‑Speaking Customer Service Representative – Small Appliances

About the role

Join Concentrix as an English‑speaking Customer Service Representative focused on small‑appliance products. You will interact with homeowners via phone and email, delivering guidance and support while upholding high standards of quality and efficiency.

Key responsibilities

• Engage with customers through inbound calls and emails to provide product and service information.
• Review customer requests, make appropriate decisions, and process them accurately.
• Analyze information, troubleshoot issues, and propose effective solutions.
• Contribute to continuous improvement initiatives aimed at enhancing customer satisfaction.

Required profile

• High level of written and spoken English.
• Excellent communication and writing skills, combined with empathy and teamwork.
• Ability to identify customer needs quickly and propose fast solutions.
• Proactive, results‑driven, self‑motivated, and a strong team player.
• Previous experience in customer service is a plus.

Required skills

What we offer

• Competitive salary with performance bonus.
• Full paid training on company processes and the specific project.
• Central Lisbon location with easy access.
• Referral bonus opportunities.
• Career development programs and internal promotion pathways.