English-speaking Customer Advisor in Lisbon

About the role

Join a dynamic, multicultural team providing English‑language support to customers across phone, chat and email. You will act as the first point of contact, delivering professional assistance and ensuring a positive experience for an international client base.

Key responsibilities

• Deliver high‑quality customer service to English‑speaking customers via phone, chat and email.
• Respond to enquiries promptly, providing accurate information, guidance and solutions.
• Resolve issues efficiently while maintaining a positive customer experience.
• Handle complaints and escalated cases with empathy, patience and professionalism.
• Use multiple systems and browser applications simultaneously to manage interactions.
• Maintain accurate records of enquiries, actions and resolutions in the relevant systems.
• Follow company procedures, service standards, quality requirements and data‑protection policies.
• Collaborate with colleagues and internal teams to resolve complex enquiries.
• Identify recurring issues and share feedback with appropriate teams.
• Meet individual and team performance, quality and customer‑satisfaction targets.

Required profile

• Fluent in spoken and written English.
• Previous experience in customer service, call centre, hospitality, retail or BPO is an advantage.
• Excellent verbal and written communication skills.
• Strong customer focus with a professional, empathetic approach.
• Good problem‑solving and decision‑making abilities.
• Ability to stay calm and professional in challenging situations.
• Confidence using computers, customer‑service platforms and online communication tools.
• Ability to multitask and navigate multiple systems while communicating with customers.
• Strong attention to detail and organisational skills.
• Positive, flexible and solution‑oriented mindset.
• Ability to work independently and as part of a multicultural team.
• Willingness to work in a fast‑paced, international environment.
• Availability for rotational shifts, including weekends, when required.

Required skills

What we offer

• Office‑based or hybrid work in Lisbon, Portugal, depending on the project.
• Full‑time employment with a competitive salary and performance‑related incentives.
• Comprehensive onboarding and fully paid training.
• International and multicultural working environment.
• Supportive team culture and professional development opportunities.
• Employee benefits and additional social advantages.