Director, UX Content Strategist, Developer Experience

About the role

Mastercard Developers is the gateway for thousands of developers building on Mastercard's API ecosystem. As the Director, UX Content Strategist for Developer Experience, you will own the end‑to‑end content experience, shaping how developers and AI agents discover, understand, and trust the documentation.

Key responsibilities

• Embed with API product owners to translate technical capabilities into clear, compelling documentation and product narratives for developers and decision‑makers.
• Create customer‑problem‑led content that demonstrates how Mastercard products solve real challenges.
• Define and enforce content standards for API product pages, ensuring a consistent voice, structure, and required sections.
• Lead a comprehensive overhaul of the Mastercard Developers portal information architecture, defining content models, taxonomy, and navigation patterns for both humans and AI agents.
• Establish governance frameworks to keep the portal coherent as new content is added.
• Own the language style guide as a living system, integrating tone, terminology, and writing standards into Figma, component libraries, and content templates.
• Drive consistency across UI copy, error messages, onboarding flows, API reference docs, and marketing‑adjacent content.

Required profile

• Seasoned practitioner in UX writing, content strategy, or information architecture, preferably within developer tools, fintech, or API‑first product environments.
• Proven track record of restructuring complex content systems, not just producing individual pieces of writing.
• Strong ability to collaborate with product, design, and engineering teams to deliver a cohesive developer experience.

Required skills

• Figma