Director, Delivery

About the role

The Director, Delivery will lead delivery operations for a portfolio of enterprise clients across the EMEA region. Based in Portugal, you will shape strategy, ensure high‑quality outcomes and drive long‑term client retention while acting as a bridge between customers and internal teams.

Key responsibilities

• Define and execute delivery strategy for EMEA client portfolios, covering testing engagements, onboarding and value realization.
• Partner with Sales and Pre‑Sales to influence commercial strategy, support deal cycles and expand existing accounts.
• Oversee client onboarding, pilot execution and implementation quality to guarantee successful adoption.
• Maintain executive‑level client relationships, translating technical delivery into clear business value.
• Monitor portfolio health through KPIs, financial metrics and risk indicators, ensuring accurate forecasting.
• Lead renewal planning, commercial discussions and contract retention strategies.
• Collaborate with Operations, Community and Delivery Leadership to continuously improve service quality and scale global delivery capabilities.

Required profile

• 12+ years of experience in professional services, delivery management or consulting, with at least 5 years in senior leadership roles.
• Proven track record managing large‑scale portfolios, P&L responsibility and executive client relationships.
• Strong commercial awareness and experience in contract renewals and negotiations.
• Degree in Computer Science, Software Engineering, Business or a related technical field.

Required skills

• Software development lifecycle knowledge
• DevOps practices
• QA engineering principles
• Testing methodologies