Deputy Service Office Manager – Holiday Rentals

About the role

The Deputy Service Office Manager supports the day‑to‑day operation of a holiday‑rental service office in Albufeira. You will lead a team that handles owner relations, guest services, and daily administrative tasks, ensuring high service standards and a smooth guest experience.

Key responsibilities

• Oversee overall operational and administrative performance of the office.
• Supervise and coordinate teams responsible for owner relations, guest services, and daily operations.
• Monitor workflows, processes, and quality standards, identifying improvement opportunities.
• Ensure revenue, occupancy, and service‑quality targets are met.
• Grow the property portfolio and maintain product/service quality for owners and guests.
• Coordinate external partners such as cleaning, maintenance, and technical services.
• Handle incidents, complaints, and claims professionally.
• Lead, motivate, and develop the team, fostering a collaborative, customer‑oriented culture.

Required profile

• Expert‑level leadership and team‑management abilities.
• Strong communication skills adaptable to different audiences.
• Experience in a customer‑focused, operational or hospitality environment.
• Excellent organisational skills and ability to manage competing priorities.
• Fluency in Portuguese and English; additional languages (Spanish, French, German) are a plus.
• Availability to work on‑site in Albufeira, including shift work and weekends.

Required skills

• Proficiency with Microsoft Office.
• Knowledge of SAP (optional).

What we offer

• 25 days of annual leave.
• Access to a 2026 training plan and professional development opportunities.
• Exclusive discounts up to 50% on holiday rentals and selected brands.
• An international, dynamic work environment with varied day‑to‑day activities.