Customer Service Representative (French-speaking) – Porto

About the role

As a French‑speaking Customer Service Representative, you will be the first point of contact for our clients, delivering friendly, professional, and effective support across multiple channels. Your goal is to ensure every customer feels heard, valued, and satisfied.

Key responsibilities

• Respond to customer inquiries via phone, email, and chat with professionalism and empathy.
• Resolve issues promptly, aiming for a positive outcome in each interaction.
• Guide clients through products, services, and troubleshooting steps.
• Manage account updates, orders, and service modifications.
• Collaborate with internal teams to handle complex cases efficiently.
• Maintain accurate records of all interactions in CRM systems.

Required profile

• At least 1 year of experience in customer service or a client‑facing role (preferred).
• Excellent written and spoken English; additional languages are a plus.
• Strong problem‑solving abilities and a customer‑first mindset.
• Ability to multitask and work effectively under pressure.

Required skills

• Experience with CRM systems.

What we offer

• Competitive salary based on skills and experience.
• Performance‑based bonuses for outstanding service.
• Health coverage and wellness benefits.
• Ongoing training and career development opportunities.