Customer Service Administrator

About the role

Movu Robotics, part of the stow Group, is building a global leader in warehouse automation and is hiring a Customer Service Administrator in Ovar. The role supports customers and internal stakeholders by ensuring accurate processing of orders, deliveries, spare parts and invoicing, while helping maintain good customer service and smooth daily operations. The position is with Movu Robotics but the employment contract is concluded with stow Ovar.

Key responsibilities

• Enter and manage orders in SAP and coordinate with the warehouse on deliveries and transport planning
• Create order quotations and confirmations, and handle customer enquiries about orders, deliveries and invoices
• Keep spare parts safety stock aligned with demand and inform the Supply Chain team of deviations or shortages
• Ensure timely and accurate invoicing, prepare credit notes and follow up on overdue invoices
• Ensure safe work and compliance with stow's QSHE standards, policies, work instructions and local legislation, and support Lean and continuous improvement

Required profile

• Experience in administrative support in an industrial B2B environment
• Bachelor's degree
• Comfortable communicating with customers in English; French is an added advantage
• Willingness to travel occasionally to the headquarters in Belgium
• Administrative, organisational and commercial skills, with a proactive approach to problem solving
• Experience in spare parts, service operations, installed-base management or after-sales support is an advantage

Required skills

• Computer literacy and MS Office
• SAP and Salesforce knowledge is advantageous

What we offer

• Training and development with experienced professionals
• A collaborative, open and supportive team culture
• A competitive salary package