Customer Relations Center Technician – Braga

About the role

As a CRC Technician you will handle both inbound and outbound calls related to insurance claims, ensuring that policyholders and insurer clients receive clear, effective, and timely assistance. You will work within a collaborative, human‑sized team to support claim processing and contribute to overall customer satisfaction.

Key responsibilities

• Manage 50‑60 calls per day, both incoming and outgoing.
• Attach relevant documents to claim files.
• Respond to inquiries or propose appropriate solutions based on internal processes.
• Log each interaction in the designated management tools.
• Redirect callers to the correct department or specialist when necessary.

Required profile

• Education level: high school diploma to associate degree (Bac to Bac+2).
• At least one prior experience in a call centre, telephone platform, or customer‑relations environment.
• Strong teamwork orientation and ability to work in a small‑scale setting.
• Mandatory proficiency in French.

Required skills

• Proficiency with telephone systems.
• Experience using CRM software.
• Familiarity with claims‑management applications.

What we offer

• Hybrid work model with up to three remote days per week.
• Fixed schedule: 8:00 am – 4:30 pm, Monday to Friday.
• Meal vouchers and monthly bonuses.
• Annual gross salary of €14,300 paid over 14 months.
• One‑year renewable fixed‑term contract.