Customer Quality Technician

About the role

The Customer Quality Technician ensures customer satisfaction by overseeing all quality‑related activities, guaranteeing that products meet specifications, and supporting continuous improvement initiatives within an automotive manufacturing environment.

Key responsibilities

• Manage all customer‑related quality documentation and ensure compliance with specifications.
• Monitor process quality, authorise production stops when non‑conformities arise, and resolve customer issues using 8D, 5 Why, Ishikawa, etc.
• Prepare, analyse and report factory and group‑level quality data, including PPM levels and complaint volumes.
• Define, track and follow up on action plans generated from customer‑reported non‑conformities.
• Participate in FMEAs (AMDEC) and support product/process change management and customer approval submissions.
• Analyse customer indicators, organise customer‑side reviews, and implement permanent containment when required.
• Support audits, deploy customer requirements across departments, and ensure correct application of S/R characteristic procedures.
• Contribute to environmental policies, waste segregation and incident reporting while maintaining workplace safety and cleanliness.

Required profile

• University degree with training in problem‑solving tools.
• Minimum 5 years of experience in customer quality or automotive manufacturing.
• Fluent in Portuguese, Spanish and English.
• Strong decision‑making, communication, teamwork and adaptability.
• Ability to work under pressure with high attention to detail and process discipline.

Required skills

• 8D methodology
• 5 Why analysis
• Ishikawa (fishbone) analysis
• FMEA (AMDEC)
• Quality data analysis and reporting
• PPM (parts per million) reporting