Customer Quality Engineer

About the role

ABB is seeking a Customer Quality Engineer to champion a quality‑first culture within the local unit. You will act as the voice of the customer, ensuring that products and services meet or exceed expectations while supporting sustainable operations.

Key responsibilities

• Represent the customer’s perspective in local teams and manage customer quality issues.
• Conduct root‑cause analysis, lead corrective actions, and drive permanent fixes.
• Maintain ISO 9001:2015 compliance across all processes.
• Create and maintain quality documentation such as control plans, procedures, and work instructions.
• Resolve internal and supplier‑related quality issues promptly.
• Identify and lead quality‑improvement projects aligned with business commitments.

Required profile

• Bachelor’s degree in Electrical, Electronic, Mechanical Engineering or related field (or associate’s degree with 10+ years experience).
• 10+ years of experience in quality engineering, customer experience, project execution, and supply‑chain environments.
• Strong communication skills, able to interact with all organizational levels and customers.

Required skills

• ISO 9001:2015 compliance
• Root‑cause analysis and 8D problem‑solving
• PPAP, lean manufacturing, 5S
• Incoterms knowledge
• Green Belt (Lean Six Sigma) certification
• Proficiency with Microsoft Office