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Customer Experience Manager (French Speaking)
Cloudflare · Lisbonne
Descrição do cargo
About the role
Cloudflare is seeking a Customer Experience Manager who will own the post‑sale journey for French‑speaking customers. Based in Lisbon, you will guide clients from onboarding through renewal, acting as a trusted advisor and driving value realization.
Key responsibilities
- Lead the full customer lifecycle, from onboarding to contract renewal.
- Build strategic relationships with stakeholders and articulate ROI and business value.
- Collaborate with Sales to maintain accurate weekly forecasts and support Executive Business Reviews.
- Develop and execute long‑term success plans to drive retention, upsell, and cross‑sell opportunities.
- Leverage AI‑driven data analysis to uncover selling opportunities and automate routine tasks.
Required profile
- Proven experience in customer success, account management, or related client‑facing roles.
- Fluent in French with strong communication and presentation skills.
- Ability to act as a trusted business advisor and influence senior stakeholders.
- Strong analytical mindset and comfort using data to drive decisions.
Required skills
What we offer
- Opportunity to work at a global leader in internet infrastructure.
- Collaborative culture that values curiosity, AI‑enabled innovation, and continuous improvement.
- Competitive compensation and benefits package.
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Cloudflare
Lisbonne
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