Customer Experience Manager (French Speaking)

About the role

Cloudflare is seeking a Customer Experience Manager who will own the post‑sale journey for French‑speaking customers. Based in Lisbon, you will guide clients from onboarding through renewal, acting as a trusted advisor and driving value realization.

Key responsibilities

• Lead the full customer lifecycle, from onboarding to contract renewal.
• Build strategic relationships with stakeholders and articulate ROI and business value.
• Collaborate with Sales to maintain accurate weekly forecasts and support Executive Business Reviews.
• Develop and execute long‑term success plans to drive retention, upsell, and cross‑sell opportunities.
• Leverage AI‑driven data analysis to uncover selling opportunities and automate routine tasks.

Required profile

• Proven experience in customer success, account management, or related client‑facing roles.
• Fluent in French with strong communication and presentation skills.
• Ability to act as a trusted business advisor and influence senior stakeholders.
• Strong analytical mindset and comfort using data to drive decisions.

Required skills

What we offer

• Opportunity to work at a global leader in internet infrastructure.
• Collaborative culture that values curiosity, AI‑enabled innovation, and continuous improvement.
• Competitive compensation and benefits package.