Customer Engagement Representative I

About the role

Join LinkActiv Group as a Customer Engagement Representative I and become the voice that guides our customers through service orders, claims, and account management. You will work in a fast‑paced call‑center environment, delivering accurate information on products, pricing, and eligibility while ensuring a high level of satisfaction.

Key responsibilities

• Answer inbound calls, process service orders, register claims, and handle account cancellations.
• Provide clear guidance on products, services, and pricing, responding to related inquiries.
• Identify customer needs, resolve issues, and document all interactions in the system.
• Review and confirm agreements with customers at the end of each call.
• Maintain accurate customer records and ensure compliance with company policies and legal standards.
• Care for assigned equipment such as workstations, computers, and headsets.

Required profile

• At least 60 college credits (equivalent to two years of university study).
• Minimum of one year of experience in a customer‑service or call‑center role.
• Strong empathy, communication skills, and ability to work under pressure.
• Excellent organizational abilities and teamwork orientation.
• Fluency in written, conversational, and reading Spanish.

Required skills

• Proficiency with Microsoft Word.
• Proficiency with Microsoft Excel.
• Proficiency with Microsoft Outlook.
• Familiarity with general office equipment.

What we offer

• Full‑time, permanent position with regular hours.
• Flexible scheduling, including evenings and weekends.
• Opportunity to work in a supportive, dynamic team environment.