Customer Care Representative I – Bilingual (Spanish)

About the role

The Customer Care Representative I – Bilingual provides front‑line support to insurance customers, handling inquiries about benefits, eligibility, provider contracts and claims. The position blends on‑site collaboration (1‑2 days per week) with remote work to maintain productivity and work‑life balance.

Key responsibilities

• Answer customer questions via phone, email and chat regarding insurance benefits and claims.
• Analyze issues, retrieve information from internal systems, and document outcomes in the database.
• Maintain accurate records of inquiries for tracking and reporting.
• Coordinate with internal teams to ensure timely resolution of customer requests.
• Conduct follow‑up communications for routine inquiries.

Required profile

• High school diploma or equivalent; prior experience in an automated customer service environment.
• Bilingual proficiency in Spanish (validated by language assessment).
• Ability to pass pre‑employment testing and basic training.

Required skills

• Proficiency with PC and image‑station tools for data extraction.
• Experience using computerized tracking and troubleshooting systems.