Community Manager

About the role

Air Apps is looking for a proactive Community Manager to build, grow, and engage its global user community across forums, social media, and user groups. You will create a welcoming environment, facilitate discussions, and develop strategies that keep users connected to the brand.

Key responsibilities

• Develop and execute community engagement strategies to expand and support user communities.
• Manage and moderate forums, social media groups, and discussion platforms.
• Respond to user questions, moderate conversations, and foster positive interactions.
• Organise and promote community events, webinars, and Q&A sessions.
• Collaborate with marketing, product, and support teams to ensure a seamless user experience.
• Monitor and analyse community engagement metrics to optimise strategies.
• Identify and activate brand advocates, ambassadors, and super‑users.
• Maintain community guidelines and policies to ensure a safe, inclusive space.

Required profile

• Around 3+ years of experience in community management, social media management, or customer engagement.
• Proven experience managing online communities, forums, or social media groups.
• Strong written and verbal communication skills with the ability to inspire users.
• Ability to handle sensitive situations, mediate conflicts, and enforce guidelines.
• Experience planning and executing community‑driven events or initiatives.
• Data‑driven mindset with the ability to analyse engagement data and adjust strategies.

Required skills

• Experience with Discord, Reddit, Facebook Groups, Slack or similar community platforms.
• Familiarity with community‑building tools and analytics platforms.

What we offer

• Apple hardware ecosystem for work devices.