Cash Collection Specialist - German Speaker

About the role

For our NBS Order to Cash (O2C) department, we are currently looking for a Cash Collection Specialist. Reporting to the Cash Collection Lead Specialist, this professional will manage due and overdue balances on customer accounts and maximize on‑time payment for all customers.

Key responsibilities

• Manage customer/account queries to ensure sales ledger balances are clean on customer account.
• Successfully manage due and overdue balances, maximizing on‑time payment for all customers.
• Notify markets of uncollectable debt risks and mitigate where possible.
• Carry out collection activities based on market collection strategy.
• Respond to incoming collection concerns from customers and internal stakeholders.
• Focus on customer service, ensuring good communication to identify and resolve account problems.
• Analyze and check KPIs on quality of services and present during Daily Operational Reviews.
• Participate in KPI trends, root‑cause analysis of errors and problem solving.
• Execute identified business and internal controls of collections processes.
• Review and propose updates to standard routines due to legal or process changes.

Required profile

• Degree in Business, Finance, Economics or similar (preferred but not essential).
• Knowledge of basic finance terminology and accounting rules (debit and credit).
• Fluent German.
• Advanced English level.
• Good computer skills, including Microsoft Office applications.
• Strong problem‑solving and analytical abilities.
• Positive attitude, willingness to learn and team‑player mindset.
• Excellent organization and prioritization skills for a fast‑paced environment.
• Strong work ethic and respectfulness.

What we offer

• Development of expertise in Nestlé’s Shared Solutions Business.
• Immersion in a culturally diverse team with local and international exposure.
• Flexible working environment and hybrid schedule.
• Engagement and wellbeing activities.
• Competitive salary and annual performance‑based bonus.
• Meal allowance card and flex benefits.
• Discounts through the Nestlé Club and employee shop.
• Free coffee at the office and company equipment as needed.
• Medical support at the office.
• E‑learning courses, training programs and career progression opportunities, including international moves.