Bilingual IT Support Specialist (French/English)

About the role

Fujitsu is looking for a bilingual IT Support Specialist to join its team in Portugal. You will be the first point of contact for users, handling routine and non‑routine incidents, problems and service requests in both French and English.

Key responsibilities

• Provide 1st‑line technical support for Microsoft products, operating systems, basic networking and PC hardware.
• Diagnose and resolve known issues within defined service‑level targets.
• Escalate complex problems to higher‑level teams when necessary.
• Document all actions taken in the ticketing system following established processes.
• Monitor performance metrics and contribute to continuous improvement.

Required profile

• Fluent in both French and English.
• Ability to work independently while collaborating effectively with team members.
• Commitment to personal development and a clear development plan.
• Understanding of customer environments and service‑delivery expectations.

Required skills

• Microsoft Office suite.
• Windows operating system.
• Basic networking concepts.
• PC hardware troubleshooting.

What we offer

• Remote‑working option.
• Potential permanent contract.
• Life and private health insurance from day one.
• 25 + days of holiday (including birthday) with seniority increase up to 30 days.
• International career opportunities, training, and internal progression plans.
• IKEA voucher for home‑office setup.