Bilingual German‑English Customer Consultant (Remote, Portugal)

About the role

We are seeking a fluent German‑English speaker to join our customer support team remotely from Portugal. As a Customer Consultant you will help users enjoy a seamless streaming experience while representing a globally recognised brand.

Key responsibilities

• Provide assistance to German‑speaking customers via phone, email and chat.
• Troubleshoot technical and account‑related issues.
• Guide users through platform features and functionality.
• Ensure a high‑quality customer experience at every interaction.
• Collect feedback to support continuous service improvement.

Required profile

• Fluent German and English (C1/C2 level).
• Previous customer support experience is a plus.
• Strong communication and problem‑solving abilities.
• Ability to work in a fast‑paced digital environment.
• Customer‑focused mindset.

Required skills

• German language proficiency (C1/C2).
• English language proficiency (C1/C2).

What we offer

• Monthly compensation package including base salary, performance bonus and language allowance.
• Meal, assiduity and flex‑work allowances.
• Remote work within Portugal.
• Health insurance and multicultural environment.
• Career development opportunities and potential permanent contract after six months.