Application Support Team Lead (French Speaker)

About the role

We are looking for an experienced Application Support Team Lead who is fluent in French and English to ensure the stability and performance of our production environments. You will work closely with development, operations and business teams to deliver reliable services for critical systems serving millions of users.

Key responsibilities

• Monitor and maintain availability, stability and performance of Windows and Linux production environments.
• Manage batch processes with Control‑M, ensuring SLA compliance and smooth execution.
• Investigate and resolve incidents, job failures, dependency issues and production anomalies.
• Handle file transfers using CFT/Connect Express and coordinate recovery actions.
• Provide technical support to development and application teams.
• Participate in deployments, releases and change‑management activities.
• Drive process optimisation, automation and continuous‑improvement initiatives.
• Promote DevOps best practices, including observability, security and automation.
• Maintain operational documentation and support vulnerability‑management activities.
• Act as the technical point of contact, coordinating with internal stakeholders.

Required profile

• Minimum 5 years of experience in IT production or application support, preferably in a tech‑lead role.
• Strong leadership and coordination skills, able to guide technical teams.
• Fluent in English and French (both written and spoken).

Required skills

• Windows and Linux system administration.
• Shell/Bash scripting.
• Application servers: Tomcat, Apache, JBoss/WildFly.
• Control‑M batch‑process management.
• File‑transfer tools: CFT, Connect Express.
• Public cloud platforms: AWS and/or GCP.
• Monitoring tools such as Dynatrace.
• ITSM platforms like ServiceNow.
• ITIL v4 principles.
• DevOps practices, automation and CI/CD pipelines.

What we offer

• Continuous growth through a Training Academy with technical and soft‑skill courses, mentoring and tech communities.
• Comprehensive health insurance, dental coverage and access to a mental‑health platform.
• Team‑oriented environment with events and initiatives to promote connection.
• Support for personal and family life, including benefits from birth onward.