AI Team Engineering Manager – up to €75k/year
99x · Lisbonne
Description du poste
About the role
Zendesk is looking for an Engineering Manager to lead its AI‑focused Maquina team in Lisbon. You will take ownership of a newly formed group, shaping its technical direction while delivering an ambitious AI product roadmap that powers customer‑experience workflows.
Key responsibilities
- Lead, coach and grow a team of engineers through regular 1:1s, feedback and career development.
- Partner with the Product Manager and Tech Lead to plan and ship AI‑driven procedures, from recommendation engines to autonomous agent execution.
- Own delivery metrics: capacity planning, sprint health, backlog quality and release cadence.
- Collaborate with engineering leadership in Copenhagen and other global teams to align on cross‑team dependencies and architecture.
- Drive operational excellence, including incident response, SLO ownership and continuous process improvement.
- Manage end‑to‑end hiring, ensuring a diverse and inclusive team.
Required profile
- Bachelor’s degree in Computer Science, Information Systems or a related field.
- At least 2 years of experience managing a software engineering team, including hiring and performance management.
- Strong background as an individual contributor, able to engage in architectural discussions and code reviews.
- Proven track record delivering products in an agile environment with clear delivery metrics.
- Excellent collaboration and communication skills, comfortable working across locations and time zones.
Required skills
- Cloud services
- Microservice architectures
- Event‑driven systems
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99x
Lisbonne
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